Privacy Policy

Last updated: July 2025

1. Who We Are

Dialio ("Dialio", "we", "us", or "our") is an AI-powered communication platform operated by Dialio & Lalas, Nagaur, Rajasthan, India - 341509. We help businesses answer and manage customer interactions via phone, WhatsApp, SMS, web chat, and email through intelligent AI agents available 24/7.

2. Scope

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you:

Visit our website, app, dashboard, or use our services;
Create or use a Dialio account as a business customer;
Interact with or use Dialio's AI agent on any channel.

3. Information We Collect

A. Account & Business Information:

Name, business name, role, email, phone, address
Login credentials (managed via Clerk.com)
Billing and payment information (processed by Stripe; we do not store your card details)

B. Customer Communication Data:

Audio recordings and transcripts of calls, messages, and AI-agent interactions
Contact details (phone numbers, WhatsApp/SMS IDs, emails), call/message metadata
Details submitted on calls/messages (name, booking, queries, etc.)
Sentiment analytics and call status

C. Website & Usage Information:

Device data (browser, IP, operating system), usage logs
Cookies and other tracking technologies (functional and analytics, with consent)

4. How We Use Information

We use information to:

Deliver and maintain our services (e.g., call handling, message response, analytics, transcripts, scheduling)
Authenticate, secure, and manage your account
Improve our AI agent and features (including using transcripts to further train and enhance Dialio's performance)
Provide customer support and notify you of key updates
Send relevant marketing (with your consent)
Comply with legal requirements and enforce our Terms

Legal basis: Legitimate interest, contract performance, consent (marketing/cookies), and legal compliance.

5. Sharing & Disclosure

We do not sell your personal data. We only share information necessary to provide and support our services:

Telephony/messaging partners: Twilio, WhatsApp
AI processing: OpenAI (voice, language, transcript, sentiment features)
Cloud/database hosts: Replit.com, Neon
Workflow integrations: n8n
Payment processing: Stripe
Authentication: Clerk.com

All service providers are contractually obligated to protect your information.

We may also share data when required by law or to protect our rights.

6. International Data Transfers

Your data may be processed in India, the US, or elsewhere. We rely on standard contractual clauses or similar safeguards for transfers as required by law.

7. Security

We protect information using:

Encryption (TLS 1.3 in transit, industry-standard at rest)
Role-based access controls & activity logging
Secure storage of recordings and transcripts
SSO and PIN via Clerk.com for dashboard access
Monitoring, alerts, and regular security reviews
SOC 2 Type II audit planned for Q4 2025

8. Data Retention

Call recordings & transcripts: 6 months, unless the business user requests a shorter/longer period in their dashboard
Account data: Kept for 1 year after account closure to comply with legal or record-keeping obligations
Website & analytics logs: Retained up to 30 days

9. Your Rights

You can, subject to local law:

Access, rectify, delete, or export your personal information
Object to or restrict how we process your data
Withdraw consent for marketing/cookies at any time

10. Children's Privacy

Dialio does not knowingly collect information from children under 16. If we become aware, we will promptly delete such data.

11. Cookies

We use essential cookies for site function and analytics cookies with your permission. You can manage cookie preferences when you visit our site.

12. Changes to this Policy

We may update this Privacy Policy periodically. We'll post updates on this page and notify account holders if changes are significant.

13. Contact Us

Data Protection Officer:
Dialio & Lalas,
Nagaur, Rajasthan, India - 341509
Email: contact@dialio.io